Business Process Management Principles

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“Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service”.

W. Edwards Deming¹ – Out of the crisis/ the 14 points. (PDCA)


"Few executives question the idea that redesigning business processes—work that runs from end to end across an enterprise — can lead to dramatic enhancements in performance, enabling organizations to deliver greater value to customers in ways that also generate higher profits for shareholders. In virtually every industry, companies of all sizes have achieved extraordinary improvements in cost, quality, speed, profitability, and other key areas by focusing on, measuring, and redesigning their customer facing and internal processes."

Michael Hammer ² - Process Audit/ Harvard Business Review

¹ William Edwards Deming (October 14, 1900December 20, 1993), was the author of Out of the Crisis (1982–1986) and The New Economics for Industry, Government, Education (1993), which includes his System of Profound Knowledge and the 14 Points for Management.

 ²Michael Hammer was formerly a professor of computer science at the MIT and he was a founder and director of several high technology companies like Hammer and Company, a management research and education firm based in Cambridge, Massachusetts. He died at age 60 in September 2008.

Target Audience of this presentation

  • Persons who are concerned and/or interested by Business Process Management and the impact within the organization (process contributors)

  • Persons who are concerned and/or interested by the realization of process management methods within the company (BP&OM & Business process principles).

  • Persons who are concerned and/or interested by a comprehensive overview about Company Process Framework (BPOM & Business process principles). 

  • Those Persons could use this  document as a part of  a  global Process methodology reference book about Company Process Management.


  1. Define a Common language.

  2. What is BPM - Business Process Management  (PDM™)?

  3. Why using a BPM Approach?

  4. When using a BPM Approach?

  5. How to implement a BPM Approach?

  6. What  BPM will bring to the Organization?

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