Crisis Management

Business threatening event  such as:

  • A disaster (due to fire, bomb, etc.)

  • Or a business disruption (due to a strike, disease, power failure, IT incident, network problem, security incident, flooding etc.)

affecting the services of the organization and for which pre-defined  thresholds (as per SLA’s/OLA’s, regulatory requirements, etc.) are exceeded.



  • Crisis Management is the act of planning for crisis and unexpected situations by forecasting bad scenarios that could happen and then suggesting a solution to each one of them.

  • The benefit of Crisis Management is that it prepares the company to bad event so that when it happens, management don’t panic nor give an emotional decision”.

  • During the Crisis Management process, it is important to identify the proper type as different crisis necessitates the use of different Crisis Management Strategies