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News/Actualités
How Customer Journeys Irrigate Processes Continuous Improvement …
… and vice versa!
After "And if the processes were the best friends of the Customer Journey" a reflection of the "France Qualité" think tank, "France Processus" extends this introspection of the relations between "Customer Journey" and "Value Chain".
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Expert GRC & BPM
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Governance Risk & Compliance
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Business Process Management
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Lean Six Sigma Black Belt
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CFE - Certified Fraud Examiner
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BPM - Business Process Management (Process development =>Design - Improvement - Re-engineering)
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BPM Framework implementation (Governance, Methodology and Tooling) including process maturity dashboard.
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GRC (Governance Risk Compliance) from risk assessment and their consequence on the daily business, putting in place mitigation actions (ISO 31000, FMEA etc.)
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Project Management (with a Lean 6σ Black Belt certification), involved in various projects in order to optimize organization or for internal control (SSC/BPO, SOX implementation or reviews, cost cutting etc.)
Having more than 25 years’ international experience in France, Europe, Asia and as well in the Americas.
Expert GRC & BPM
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Gouvernance Risque & Conformité
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Business Process Management
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Lean Six Sigma Black Belt
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CFE - Certified Fraud Examiner
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En design et amélioration des processus (Business Process Management)
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Dans la mise en place de projet d’implémentation d’un référentiel des processus (Gouvernance, Méthodologie et tooling) incluant la mise en place d’un système d’évaluation de la maturité des processus.
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GRC (Gouvernance, Risque et Conformité) de l’évaluation des risques, de leurs conséquences jusqu’à la mise en place des mesures pour en annihiler les effets (ISO 31000, FMEA)
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En Project Management (Certification Lean 6σ Black Belt), impliqué dans un certain nombre de projets d’organisation et de contrôle interne (SSC, BPO, Missions SOX, réduction des coûts etc.)
Avec une expérience de plus de 25 ans dans des grands groupes internationaux, en France, mais aussi en Europe, en Asie mais aussi en Amérique du Nord et du sud.
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